1. Purpose
This Privacy Policy explains how one81 PTY Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use the How To AI Platform. We comply with the Protection of Personal Information Act, 2013 (“POPIA”), applicable international privacy standards, and relevant telecommunications regulations.
2. Information We Collect
We may collect:
- Personal details: Name, email address, phone number, and account credentials.
- Usage data: IP address, device information, browser type, access times, and activity logs.
- Transactional data: Subscription history, payment information (processed via secure third-party payment gateways).
- Content interactions: Preferences, course progress, assessments, and feedback.
3. How We Use Your Information
Your information may be used to:
- Provide and improve the Platform’s services
- Personalise your learning experience
- Process subscriptions and payments
- Send important service updates
- Comply with legal or regulatory obligations
4. Legal Basis for Processing
We process personal information based on:
- Your consent
- Fulfilment of contractual obligations
- Compliance with legal requirements
- Our legitimate business interests (e.g., service improvement)
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Data may be stored on secure servers located within or outside South Africa, in compliance with applicable laws.
6. Sharing of Information
We may share personal information with:
- Service providers assisting in operations (bound by confidentiality agreements)
- Regulatory bodies when required by law
- Distribution partners (e.g., MTN, Vodacom) where applicable to deliver services
7. Your Rights
Under POPIA and other privacy laws, you may:
- Request access to your personal information
- Request corrections or deletion of your information
- Withdraw consent for processing
- Lodge a complaint with the Information Regulator (South Africa)
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyse performance, and deliver relevant content. You can manage cookie preferences in your browser settings.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised “Last Updated” date.
Contact: All privacy-related queries should be sent to support@one81.com.